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| - Worst experience I've ever had at a car wash. I went yesterday April 13th, 2017 around 5:20p.m to get my small SUV washed. I pulled up asked for the extreme car wash (23.99), the guy printed out the ticket and I walked to the kohl's that is in the parking lot to make a return. When I returned 12 minutes later my car was still in the same spot, mind you there was only one car ahead of me when I first got there. I went inside grabbed an ice cream, paid, and sat down to eat. I had a nice little conversation with the lady working inside, and then I proceeded outside to watch my car get finished. I was quite surprised to find my car still hadn't come through and there were no cars or people there. I sat down and 2 minutes later my car came through. 3 guys started working on my car, then one got in and drove off, I was shocked, he took it to go through again, but didn't bother saying anything to me. 3 other cars came through before mine made it through again, and instead of finishing mine when it came through the men kept working on the other cars. I had been there for over 30 minutes at this point and was furious. I got up gave them my paid slip and said I was leaving. When I left I called the car wash and asked for a manager, a gentlemen said hold on a minute. 4 minutes later a woman came on and asked how she could help. I explained the situation, she apologized and said to. Ring it back in tomorrow and tell them when I pulled up that Barbara said to complete the wash. I asked how I knew I wouldn't have to wait as long for the same service and she said she would let them know to get me through quickly. So I went back today April 14th, 2017 at 4:14, I pulled up the gentleman asked if I had already been through (my window still had the writing from the day before). I explained the story to him and he said well we can do it, but it won't be fast, we are busy today. I could tell there were a lot of people there today and I wasn't expecting it to be 10 minutes or anything, but the fact that I had already waited 30 minutes the day before and that the manger had promised quick service should have meant that they would try and get me in and out as quickly as possible. Instead he told me right off the bat that it wouldn't be quick. I asked him just to get the writing off my window and I left. So I ended up paying 23 dollars just to have he outside of my car washed. I called back and they said Barbara wasn't in today, so I decided to write a review instead. I am quite irritated and upset over this experience.
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