So I was just notified by Yelp Moderator that my last review of this place was removed "because it didn't include enough detail" about my experience. NO PROBLEM ! Here we go:
The person answering the phone won't give you ANY information without you supplying your name (why do I need a quid pro quo exchange just to find out the address of the new location ?). Once arriving at the location (that I had to find on my own), I asked for MEMBERSHIP PRICING. Instead, I was shown a list of additional services such as child care, towel service, personal training etc. When I asked the representative for ACTUAL MEMBERSHIP PRICING (for the second time), the representative was visibly irritated by this and got a second representative who started to ask an assortment of other questions that were totally unrelated to MEMBERSHIP PRICING. Each and every representative that I encountered was robotic and clearly wanting to speak from a scripted plan, Here's an idea:
Act like a person and engage people in actual conversation while actually answering the questions asked. I've been a member of fitness facilities all over the world and have never, EVER run into this level of poor experience. Negative stars would be far more accurate. I hope this review included enough detail.