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  • When I first dropped off my new to me Camry still under warranty for an issue with my touch screen radio, I was impressed. I was promptly greeted in the service bay and taken to the desk of Rich Flippin (Internal Service Manager) with whom I made my appointment. I waited a few minutes for Rich to greet me at his desk (which I would later learn would be the norm for him... never being at his desk), he was very nice and made me feel as if my issue would be handled with ease. After taking a look at my radio they decided to order me a new one. Rich quoted me five business days for the radio to come in. Five days later near the end of the business day I still hadn't heard anything from Rich. I called his personal line and the phone rang and rang and rang. I had to leave a message for him and he did call me back before the end of the day. He told me that the radio still wasn't in yet. So I asked if he knew how much longer this would take. He quoted me two more days. Two days later I call him back mid business day. Again his phone rang with no answer. I left a message for him, with no return phone call. I call back before closing that same business day and he's already gone home for the day. I call him back the next day (One day after he quoted that my new radio should be in) again he doesn't answer his phone and I have to leave him another message. He finally calls me back to tell me that the radio is saying its pending shipment... When I ask how long he thinks it should take for it to come in he says he has no idea and that we are at the mercy of Toyota shipping it to them. I totally understand that things happen that are out of people's control (such as Toyota not shipping the radio) but I'm very disappointed with the lack of communication that Rich has had with me. I had to be the one to initiate communication to find out the status. And instead of feeding me false information after the initial five day quote he could have been honest with me saying he had no idea when my radio would be in. After this is finally taken care of I will not be returning to Riverview Toyota.
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