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| - We are new to the area and are working on establishing our list of "go-to" help. We had just bought a house and knew we were likely going to have to have some work done in the next year or so. A friend gave me Brian's info and told me they do exceptionally high quality work at a fair price. Well, unfortunately, we couldn't stretch out the life of one of the hot water heaters for more than 4 months. I went into our kitchen one night to find a puddle on the floor and a flood under the sink where the small water heater under the sink had failed. I called Brian in a bit of a panic at 8:30pm at night and, despite the fact he had no idea who I was, he took his time talking me through turning off the supply, draining the water heater, and unplugging it, and made time to come out and look at it the very next day. I had to work, so he even agreed to come after hours so I wouldn't have to take off of work.
He arrived on time the next evening, and couldn't have been more helpful! I knew the hot water supply line was shot, thus the under sink heater, and thought I would either have to pay through the nose for a new small heater, or break up the slab and tile to run a new line, but he suggested running a new line through the ceiling. He warned he may have to cut a few holes in the drywall that would need patching. Though I was dreading having to mud the patches and try to get the patch to match the textured walls, it was the better solution and less expensive option. So we went that direction. I knew the main hot water heater was at the end of its life, so I asked him to give me a quote on replacing that as well, lest we be back in the same spot in another couple months. And we had the most ridiculous hard water, and knew I wanted to install a softener at some point, so I asked him to give me a quote on that as well. He gave me an estimate and it was fair and accurate. He needed one day to order and receive the hot water heater, but scheduled the install for it, the new supply line and the water softener just a day and a half later.
He and his partner, Ryan, showed up on time in the morning. It took them the day to get everything installed and operational, but they ended up only having to cut one access point in the garage, leaving me only one place to patch, bless their hearts!!! Saved me a ton of work and hassle. As a result of their hard work, we have fantastic hot water at our sink, our dishwasher actually *gasps* cleans our dishes now (You've saved me at least an hour hand washing dishes every day, Brian! You've given me my life back!!!), I won't have to worry about calling him out in the next couple months for the main heater, and our clothes are coming out of the dryer pliable and soft, we aren't getting hard water spots on everything, and our skin hasn't looked this good since we moved to AZ!!!! We couldn't be happier with their work! Our quality of life has exponentially improved, all because of plumbing :) And what he quoted is what I paid, no add on expenses or surprises at the end.
I couldn't recommend Second Opinion Plumbing more highly. I agree with another reviewer, if I could give more than 5 stars I would. I will be calling them shortly to install an RO system for the kitchen sink and ice maker line, so we can stop buying and lugging bottled water :)
Thanks guys. You are the BOMB!!!
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