I am stunned at the treatment we recieved here, and on 2 separate occasions. Even more surprisingly is when we involed management and they accused us of being dishonest!
Considering the car we brought in (2013 Fusion) is a company car, and costs us nothing, we have no reason to be dishonest.
When the center back seatbelt got stuck while the seat was folded down, we took it to them. They had it for 2 days, which I thought was excessive. When we called and asked if it was ready they said yes we went and picked it up in the seat was now in the upright position. The next day we were carpooling with some people for a dinner and when we went to put a third person in the center back seat they tried to use the seatbelt but it had been cut. That's right, they just cut the seat belt in order to get the seat back up and tucked it behind the seat thinking we wouldn't be able to tell. When we took it back and confronted them on it they asked us how they didn't know we didn't cut the seatbelt ourselves. That's ridiculous because the seat was stuck in the down position because of the seatbelt. It is been over 9 months and they still have not fixed it. I wouldn't never ever buy a car from here or have one serviced here