I've been shopping at Ashley Furniture for the past 4+ years and have never had as many problems as I've been having these last few months. I recently made 2 separate purchases. The first a 14 piece set and another purchase that included barstools, a mattress, and a TV stand . The 14 piece set came minis the rug that we picked out... They delivered the incorrect rug. This purchase was made at the beginning of March. I took the rug back to the store ( on MLK) and reordered the correct one. I was told that it would be here in April..I received a phone call yesterday stating to come pick the rug up only to find out its not at the store , it has been discontinued!!!
I also made a separate purchase of a mattress, barstools & TV stand in February. I get the phone call that my mattress and barstools will be delivered ! Perfect ! Barstools come in mattress comes in . Not the correct mattress. I get a phone call from the ppl in AZ whom by the way are very unprofessional and rude, saying they have no idea when the correct mattress will be delivered. bout 4 days later I get the correct mattress! Now I'm happy!
As far as the TV stand goes I knew that wouldn't be delivered until April 4th when I made the purchase ( so I thought). I get a phone call from the ppl in AZ saying the TV stand has been pushed back for delivery until April 7th. Ok that's fine... I then receive another phone call from AZ stating the date with be pushed back to April 17th. This is when o began getting frustrated. You're quick to take my money but slow to give me merchandise... NOT COOL ... I've spent thousands of dollars in this store... I'm really considering not shopping here anymore.