So my boyfriend and I stayed here for a weekend. Here's how the trip went... Makenna checked us in. Not friendly and obviously didn't want to have a conversation. I knew ahead of time that you needed wrist bands to get into the pool area. So I asked if there were different colored wrist bands for the bar (over 21 years of age) because I didn't want to have to take my ID down with me. She said "No, we don't have wrist bands." I just left it at that. Lol. When she handed us our room key she also handed us WRIST BANDS. I couldn't help but laugh out loud. Second bad encounter was at the water slide. There were two girls working the water slide. One at the top and one at the bottom. They talk on phones to communicate when the next person can go down the slide. My boyfriend and I were standing at the top of the slide waiting for the girl to tell us we can go. She's having a totally non work related conversation while twirling her sun glasses. Wouldn't even make eye contact!!! My boyfriend asked 3 times if he could go before he finally just went. I went after him. Then the girl at the bottom had the audacity to yell at me! These girls should not have a job. You are in the customer service industry! BUT there were GOOD parts of the trip! The bartenders were AMAZING! So nice. So attentive. My boyfriend and I did go to the Pointe in Tyme restaurant for dinner. Julie and William are fabulous and have great recommendations! The food was fantastic. To finish off the trip we had room service for breakfast. The food arrived extremely fast and was absolutely delicious. I would go back because the resort/pool area was a blast.