I visit this store quite frequently for my Verizon needs. The store is laid out nicely and it keeps customers busy when the store is busy and I have seen this store quite busy. Today we came in for an upgrade on my daughters phone. Sadly she wasn't eligible but we got Patrick B as our customer service assistant while in the store. My father has Parkinson's and a smart phone was not serving him well. Through the magic of Patrick I was able to walk out with a simple flip phone for my dad but also upgrades to mine and my daughters phone! And a tablet to boot!!!! Patrick did his very best to assist us in getting the best deal for our specific situation. I couldn't believe how great Patrick was! He consulted with his manager for special deals and helped my dad get a simple phone. He even brought out a flip phone that wasn't on display yet! I have had horrible customer service at this store but Patrick has redeemed my faith in people helping people. Great experience! Thank you Patrick!