I was really looking forward to the soup I had before at Panera's, but never got it. First of all, the woman taking my order could not understand anything I said and made me repeat all my information 3 times ( I speak clearly with no accent). When my meal arrived at my table (about 10 minutes after everyone else, I just ordered soup!), it was the wrong order. The server was polite and took the soup back, never to return. The manager was polite and apologized, but still charged me for my tea. I sat and waited for my food for 1/2 an hour, with no food, and they couldn't even give me a free drink. Everyone was very friendly and apologized, but with so many other good lunch places in the area, good service should be a priority. I won't return.