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  • Called in an order for take out last night, got there in the time quoted 20 minutes. Approached counter and got ingored for about 5 minutes, finally got "I will be right with you". Finally what seemed to be the manager, told me my order will be ready shortly (didnt bother to ask my name or what my order was) gave me a total to pay which I took the receipt from him to verify my own order. I sat down and waited another 15 minutes. During this time I witnessed a party of 6 walk out, I'm guessing because food took to long because I could see the waitress talking with the cooks (cooks looked clueless and showed no sense of urgency, actually looked mad because guest left), I then observed a server having issues with tendering a check, I over heard the guess pointing out wrong items on a split check. The employees looked as if they had no sense of direction, running in circles but not really accomplishing anything. The manager (scratched his balls and got a pat on the ass by a waitress) did not seem worried about the lose of revenue by a party of 6 walking out. Finally I see my order, the waitress bags it up, then lets it sit there for a minute while she answers the phone. I finally get my order, the waitress was very sweet and aplogetic and seemed sincere. I get home and my order is COMPLETELY opposite of what I ordered!!!!!!!!! I call the manager and inform him of the situation. 1. I wasnt going to drive back for my correct order, 2. I just wanted him to better manage his outlet and lead his team. Manager did not seem to give to shits about my frustrations. Its said because I like their food but the service has gone so badly since becoming Jalisco Cantina. Supermex service was a little slow but at least I got what I ordered. This place is going down hill and fast.
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