This place has 3-4 star food. The servers are very good. I'm dinging them for the up charge for everything. $1 to change ramen for udon noodles?! $6 to add 3 tiny slices of fish cake to a bowl of $9 bowl of soup?! I didn't know the company was hurting for cash that badly.
And heaven forbid you ask to substitute something here; the manager tells you no and then berates you. (Past experience from 1 year ago).
Message is clear: they do not appreciate the clientele they have.