Big disappointment, especially since I've liked their burgers in the past at other locations. Ordered a medium burger and it was well done and the patty was pretty thin (almost seemed pre-made rather than made fresh as well?). This is unacceptable in a place primarly known for gormet burgers - why even ask me how I want it to be cooked? Well done burgers are the worst. Apparently "onion straws" as advertised don't really exist there... instead got some huge chunks of fried onion on the burger, which didn't have the same nice texture as I expected and were harder to eat. The atmosphere was also lacking - kind of dingy inside and pretty dead around dinner time. I will not be back.. plenty of other places in the city to get a better burger...