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  • we purchased new carpet at Lowes crossiron mills back in November. was supposed to be installed on dec 3 but instead they installed it in the wrong house. yes wrong house. not even an apology came from any of the managers i talked with after this until i asked for one and that no one had said anything. everyone pointing fingers at everyone else. we didnt get the call until late the night before. by then we had already taken half of the house apart as we were told all furniture had to be removed as well as all the doors. so in the end we would have to do that all twice. a lot of work. all the managers cared about was if we were going to order the carpet again. as we didnt have much choice at this time as we were having our wedding reception and then leaving for our honeymoon we ordered another batch of carpet. we were now put on ignore mode by everyone at the store. when carpet did arrive one guy showed up to install. he showed up very late and without tools which he left at a different job. he had not showered in days it seemed and the body odor smell took 2 days to get out of our house. he damaged several walls in the process and did just an ok job of the install. we had to pay to repair and repaint damaged walls. Lowes managers thought it was a good idea to have the carpet installer come back in and repair the walls. not sure how it was a good idea to have a mediocre carpet installer repair walls? maybe he could come put in an air conditioner while he's here???? so after nearly 2 months of dealing with these lowes managers and everyone passing along to the next because they say they have no authority they offered gift cards to their store. not only can we not even really use them as we have not much need for anymore home improvement items, lowes did nothing in this process to have us want to deal with them as customers anymore anyway. likely offering gift cards does not come out of their bottom line to much and really only costing them 30-50% of the value of the card if that. must be some bonuses attached to some of this stuff for these managers. such a minuscule amount you would thing in the big business of lowes.
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