I had purchased a groupon with 2 of my friends and decided to try it out. We booked at appointment for 4 pm for a mani & pedi. Upon arriving there were already four people being taken care of so we understood we had to wait a little bit. We waited about 30 minutes until we got seated for our pedicures. The place was very clean and well taken care of but colour selection for regular polish was small.
There was some misunderstanding or issue with booking because they only booked 2 of us down so my other friend had to wait 10 minutes to get seated. By this time there were only 2 other people in the salon besides us. Somehow they decided to do my other friends first so I was left sitting in the chair with my feet soaking for about 40 minutes & I could see the ladies rushing to get my friends nails done. By the time they got started on mine the water was cold that I had to ask them to change it. The four ladies working were very unprofessional. They would barely say a word to you but would speak loudly and laugh as they talked amongst each other in their own language.
As I got my nails done I became more and more impatient. From the time I walked in the door until I left it took approximately 3 hours just to get a manicure and pedicure! The most frustrating thing was to see a gentleman walk in who seemed to be a regular customer get pampered even though he came in more than an hour after I did. Two ladies immediately became attentive and did his manicure and pedicure for him at the same time so he could get out quickly!
When my friends finished they seemed to have a decent job done but the lady who did my nails was absolutely awful and did not really know what she was doing. She continuously kept going over the nail with polish and a number of times she accidentally touched my nail so she had to keep redoing it. When I sat down for my manicure she was rough and was trying to rush to get it done. She didn't soak one of my hands so it was painful when she was pushing back the cuticle and cutting off the dry areas!! I couldn't wait to get out of there. Definitely will NOT return!