I came to this Lowes on a Holiday Weekend because my son pulled the chain to hard on my sisters fan. The chain completely came out and the lighting mechanism would not work. I called and spoke with David, who told me to come right over and they could fix it! When I arrived, David took me right back to see Mike who fixed the problem in less than 5 minutes for under $5. They turned a very stressful situation into a pleasant experience. They also saved me hundreds of dollars that I would have spent if I had called an electrician on a holiday weekend! Thanks guys! You made this momma a happy one!