Coffee - 5 stars
The Matador (a cinnamon mocha) is as good as it gets - iced or hot. I find myself craving them... and nothing else will substitute. What send it absolutely over the edge though, is the topping of whipped cream. Oh, this isn't just any old spray can whipped cream - this is a marvelous concoction of vanilla, espresso, and heavy cream... that just screams to be allowed to top a perfect cup o' joe... though sometimes they are a little stingy with the portion. The pastries are also delicious. I like the ever-changing variety and lovely displays.
Service - 3 stars
I am a sucker for the service at Luci's - where the baristas ask how your day is going, chat with you about what you are doing over the weekend, and generally try to engage you in any sort of conversation. But, at Lola's, I've found the staff to be much quieter and reserved. Maybe people like that? But I definitely prefer a little more of a neighborhood-bar type feel. They have always been nice enough... but I'd just like to see a little more smiling and chatting going on.
Thus, the 4-star rating. Definitely a favorite coffee shop, and I will continue to return.