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| - I've never had a home security system before, but after a break-in next door I had decided it was time to invest. I did some research, grabbed a few quotes, and after all was said and done my gut told me JPG was the way to go. I knew this before even calling based off the information on their site and the glowing reviews here on yelp, and I'm now proud to add to that list for a number of reasons.
My experience goes a little like this...
After my neighbors house was broken into on Tuesday during the day, I started doing some research on the matter that evening. Wednesday (yesterday afternoon) I decided it was time to give JPG a call to see how their services stacked up against, say a larger organization (who shall remain nameless.) I called into the number and was told Jim would call me back shortly thereafter to address my inquiry-- and that is exactly what happened. Within minutes, a pleasant sounding voice came across the phone introducing himself to me as Jim, one of the owners of the company. What really stood out to me was that Jim recognized the importance of moving fast on getting this installed so I could feel secure--so much so that he was willing to give me a quote and set me up right over the phone. Jim would have met me in person no problem, and he made this well-known, but because he was booked on the day (today) I worked from home when that could happen, he wanted to be sure that when I was working from home I could jump right into the installation instead.
I'm all about meeting someone in person for a general inquiry so they can scope out my house and offer their professional opinion, but in this instance I really appreciated Jim doing this for me within minutes over the phone so that I could move forward with the process and have a system installed as soon as possible. He didn't ask for my email (so that he could blow up my email with solicitations like some other companies had.) I just gave him the information he needed about my house description--what I was looking for in terms of services--and he called me back within minutes with not one but two separate quotes for plans since I was initially unsure which to go with at first. I had found in talking with other companies that there was a lot of talk before the numbers came out about pricing, but Jim understood I was merely at that point looking for a quote and got straight to the point. Also, what they said about, "No up front fees" is absolutely true. I paid nothing for the install. The only payment to be made is simply the month fee for the monitoring service, which by the way is extremely competitive compared to the other companies I looked into. I am very happy with the price I will pay for peace of mind. The other really cool item they feature addresses the, "Crash and smash" technique robbers use. Many of the people who I know that have been robbed have had their doors kicked in. With this cell system I really do feel confident that robbers will have little to no time in my house if/once they get in because the alarm (when enabled) immediately goes off and will dial out to my cell and keep me informed. Either way--whether I answer and say, "No one should be home please dispatch immediately" or not answer at all--the local enforcement will be made aware.
I also have to commend my installation technician today, Nick. He arrived during the expected window hour of time and was extremely helpful, friendly, and knew his stuff. He made sure I was okay with any and every change he'd have to alter on the windows and in installing the control panel in an area that would serve me best. He made it a point to clean up after himself and try to not disturb me as I worked from home. I could really tell he valued a a person's privacy and he was extremely professional. Nick informed me that, because he has seen the in's and out's of my house, that for security he will be the technician account handler for my house and, if not him, his boss. I really liked hearing that, that JPG would value someone's personal privacy by assigning them to one person they could get to know and trust.
Overall, my experience with the company has been awesome. I think all of these reviews really do speak for themselves and I'd recommend these guys to anyone looking for a system that's secure and up to today's standards in technical know-how with break-in cases. Their customer service has superseded my expectations by far. Lastly, one nice thing I enjoyed hearing from them is that if you ever move, they can and will move with you if it's here in the US (in basically every state but Hawaii and Alaska I believe.) I was a little concerned about that initially because they came off as a local company solely, but that is definitely not the case. Just thought I might mention that for those of you that are considering larger, less mom-and-pop type of companies.
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