We are frequent customers of your store. Usually there are no problems. Until a higher priced order is made. My husband visited to pick up a toasted onion bagel with cream cheese. I only order this bagel every three months or so due to the exuberant overcharging as a salmon and caper sandwich and not just a bagel with cream cheese and lox. That said, this is yet another time (of a bout three times now - I know shame on me for expecting them to fulfill this correctly for once) this store has botched it up. I have to bring this to someone's attention.
For the third time in a row, they took my husbands order of 1 - toasted onion bagel with plain cream cheese and add lox. He also ordered a drink. So $12 for a bagel with cream cheese and lox and a drink. However when he got home and we opened the bag and opened the box there sat a plain, un-toasted bagel with very little cream cheese and lox. Huzzah for the lox at least. Since that is what drives the price to a ludicrous amount. But the bagel was totally wrong. The cream cheese looked like it was the very last bit on earth, smeared so thin, it barely covered the plain white bread cold rubbery bagel. Not toasted. Not an onion bagel. So disappointed.
I am not sure if this is intentional to save money and totally gyp frequent paying customers when they order a high priced item once in a while. Or if the staff is inadequately trained to listen to a customers order and fulfill it correctly. Both are resulting of the loss of a very long standing customer. I hope they fix this so others will not have to deal with the same disappointment.