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  • This place actually gets 0 stars. Front desk was unfriendly when I made my appt. Then the day I had a scheduled appt. I called for their location( because it was my first time there) and I was on hold for 10 min. The first time I called I waited 5 min. I hung up and called back. Before she put me on hold again I told the receptionist I was in the complex and just needed to know what direction to go. Her response back was I have another call you need to hold. I drove around for 5 min. and found the place. When I pulled up she came back on the phone. I told her I found it and she said oh ok. Not sorry you were on hold for so long or thank you for waiting. I then go in, start filling out my paperwork and a woman walks up to the desk to tell the other girl who she was talking too and adds "yeah and this lady kept calling and I kept telling her to hold"! I reply yes that was me! She looks at me and walks away. Are you serious you are talking about a patient in the patient waiting area. Who trained you on customer service. Obviously know one. I walked out. I refuse to give business to a co. that is so rude. Mind you I just moved here amd my fiance and I were going to be new patients. I will tell everyone I know not to go there. While I was driving around for 10 min. on hold I found another dentist. Dr. Johnathen Koerperick who we have both gone to and his staff is wonderful the moment you walk in or call. I guess it was a blessing in disguise.
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