Id honestly give them zero stats if that were an option!
From the minute we checked in for our flight we had nothing but issues... Over charging us for bags we had already paid for online, rude counter help and horrible plane conditions... At both take off and landing our plane made horrific sounds both flights. The entire plane was both scared And curious as to what the sounds were... The seats were uncomfortable and at 6ft tall and a very muscular 225 my husband barely fit in the seat... I can't imagine what a larger person would do... To top it off, they lost our bags that they double charged me for and sitting at home now waiting for a call that they've been recovered... They mentioned that they may have ended up in Orlando... Weird since we flew on a non stop flight from Chicago to vegas!
Thanks for at least being consistent spirit airlines!