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| - Any company can deliver a bad experience on occasion, so rather than post my review immediately I sent the company an e-mail (copied verbatim below) so they could have an opportunity to take some corrective action. The fact that they ignored my e-mail is the largest reason for the low rating-- if a company couldn't care less about a customer experience this bad, they have no right to exist.
"Rather than post a review with my experience right away, I thought I might contact you directly, as the service I got Monday night may be of concern to you. I took Car #109 from the airport to 103 Avenue Rd. The car was clean and the driver was friendly enough, but it may be time for him to take an in-service. On the road, his handling of the vehicle was a bit jumpy, and though it was too dark to tell, I began to suspect he was using his left foot for the brake, and rocking between that and the accelerator. He was wearing a heavy coat and hat with earflaps, and kept the temperature of the car at a level comfortable for him. I had just returned from the tropics, and was wearing only a thin fleece, but didn't say anything till he lowered his window while on the 401 and began driving with it open (I believe the outside temp. was about 10 deg.). At my destination, though I directed him twice to enter the circular drive in front of the building and stop under the portico, he stopped on the street, nearly 2 feet from the curb, and had me get out there, in the rain. This is not what I expect to pay 60 bucks for."
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