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  • This hotel tries really hard to be like other W Hotels in the chain, but fails miserably. My friend and coworker from Italy's iPhone was stolen by the housekeeping staff. When we confronted Management about it, they completely blew us off and were very dismissive. We were all in town for a worldwide conference and my friend realized when we arrived at the venue that he had left his iPhone behind. We used find my iPhone and saw it was still in his hotel room. We contacted the hotel and they said they would send it over to us. A few hours later they called to let me know his phone was not in the room. We checked find my iPhone again to see the iPhone had been turned off (it was plugged in while in the room so the battery was not dead). Do not leave anything of value in the room. It's very sad a hotel which charges these rates hire criminals and don't take responsibility.
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