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| - Looks wonderful, even after the remodeling. The decor is impressive, the portions are great, and the menu is diverse. Unfortunately, this place has a serious service problem.
I used to come here frequently for dinner and afternoon tea/sweets. The Prime Rib special was always impressive, and many items from the pastry case were a great afternoon pick-me-up.
On my most recent visit for breakfast, my table ordered one Hot Tea, one Iced Tea, and an Orange Juice for beverages. Waitress returned with the Orange Juice and Iced Tea, and took our food order for French Toast, a side of Bacon, a Fruit Cup, Wheat Toast, and a side of Sausage. Keep in mind the place was busy, but there were plenty of empty tables.
It then took six minutes for the Hot Tea to be delivered. From that point, it took 25 minutes to get just the Fruit Cup! Then the French Toast, Sausage, and Wheat Toast were delivered - Bacon was missing and took an additional five minutes. Asking for water also took a long time.
I usually adore the French Toast - normally soft bread with delicious vanilla flavor. This order was dry and lacked flavor. Though it was warm, it definitely tasted old.
On top of this, the waitress consistently brought just one item to the table (like the Fruit Cup) saying "Voila!" and then walking away. This happened at least four times. She never asked how the food was or if we needed more of anything.
This slow service seems to plague the Grand Cafe. Before the remodeling there were some employees that were often rude and unwelcoming on several occasions. Slow service was also an issue, and had me steering away from eating here. I expected a turn towards better service after the remodeling - clearly that isn't the case.
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