I used to come here a lot when they first opened. Came to Kiku for lunch AYCE sushi today. When we first arrived it was quite busy which I guess could excuse for the rice droppings we found in my sister's glass of water(strike 1). Finished my water half way through my meal and left my empty glass to my left as a hint for a waiter to offer a refill; the restaurant was empty by then so I couldn't see why they didn't come around to refill... instead I saw the waiters chatting amongst themselves and going on their phones(strike 2). The last strike was the hair found in their mango mousse dessert.