Dr. Pflaum and staff have been seeing my animals for almost 10 years. I've never had problems with the doctors. I've had some issues with the staff over the years (missing records, lost checks, bad attitudes), but I've noticed an improvement in the past couple years. Becky is wonderful! We board our dogs there at least once a year. The price is very reasonable and now that my dogs are getting older, it is a comfort to know help is close by, if needed. My only beef is they started charging an office visit fee (hence the 3 stars). I realize it is common practice, but it has kept me from taking my dogs in as often as I should.