The idea of ramen in Japan is an inexpensive way to fill up/warm up the average person on the go.
This place however can tend to be full capacity at times with very long lineups. Seating is limited because it's a small location.
Firstly I want to point out that I am fairly pleased with their menu in terms of portion size and variety. They range from basic miso broths, to pork bone broths, to spicy ones. The miso broth I feel lacks in flavour but that's fixed with the Japanese pepper flake seasoning they sometimes provide so make sure to ask for it if they don't provide it.
I do have a major problem with certain things however. The 1st thing is the seating. The chairs look like they were made in an elementary class. It is literally a board of wood with four legs (very uncomfortable). They may be going for a Japanese ambiance, but we're in Canada and I expect more comfortable seating whilst I enjoy a meal.
2nd is the waiting area. They pack two benches into an already tightly packed entrance so you're actually elbowing your way through people just to take your seat.
3rd is the actual space of the dining area; it's small, and for the hype that this restaurant has they'd relocate to a larger location. They would easily accommodate other hungry patrons instead of having them wait for upwards of 30 minutes on certain busy nights. Ramen will always be popular so filling more tables in a bigger restaurant won't hurt the business. That's what separates themselves from being a 5 star experience in my mind.
I live in Mississauga and sometimes need my ramen fix, and they're the only ones around, so for that they currently win, and their food is decently priced and tastes great with good portions so I'll be going back.. However as a restaurant that offers a certain culinary demand from people I'm sure other shops are soon to follow in their footsteps and ramen will be booming in Mississauga, and hopefully Kenzo make sure their problems are addressed if they want to stay afloat.