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  • Was apprehensive in light to the reviews prior to patronizing Verve Car Rental. I also wondered how good the customer service could be, having paid at a rate much lower then any of the others online. After all, as the old adage says "you get what you pay for." Well, I got a great deal! They were very efficient, with wait time being shorter then I remember ever experiencing with other car rental agencies. The car was clean and topped up and ready to roll when I finished the paper work. I also was happy to note that they took photographs of the car to get a record of any extant flaws. That served to protect both me and them, so it was a win-win situation. A couple of days into my trip, I was having trouble starting the car. I called customer service and the agent told me exactly what I was doing wrong (it was a VW Jetta, which I was not familiar with). He told me to press down on the brake on the floorboard while turning the ignition key. After that, all was well. I was also unfamiliar with how to access the gas inlet, but I found out how to do that by googling it. Throughout my dealings with Verve, all, from customer service to the fellow who accepts the car upon return and the shuttle driver were very courteous. Oh, one last thing. I did get the size car I requested.
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