We come here for grooming, buying dog food and treats. We can spend upwards of $50-60 (on treats alone) in one visit and have a dog food punch card with you.
Today I went in to ask if I could exchange a dog treat that upset my dogs stomach- one piece was used/consumed and the bar code was a sticker specifically from your store. No, I didn't have my receipt, but when you have a customer that comes often enough, you would think you would get a little more effort from the store manager to try to make it right. It seems that you don't care that a grooming/pet store opened across the street and it would be smart to try to retain your current clientele. One would think.
It was a $25 bag of happy hips and because my dogs can eat it, I left it with you. Should have thrown it in the trash.
I would recommend your store to friends and people in the neighborhood but your lack of customer service isn't enough to keep this customer around. Good luck with your business.