I have a home warranty company that has sent me Air Squad twice. Once to my rental home and once to my residence. At the rental, it took a month for Air Squad to complete the job. The most recent time not only did it take them a month, but they never called me back to stay in communication as to how long it would take for parts to come in. They claim that every time a part came in it was damaged. One would think that the part would be overnighted, but I keep hearing that the parts take just as long and every time they come in and they are all damaged. I have run out of patience. I have asked on several occasions to speak to a manager. His name is Armand and I do not think he exists because he'e never there and never available. One lady who took my call said it was up to the technicians to follow through with the phone calls... WHAT??? I think two people work at this business one tech and one person who takes the calls. I think Armand does not exist or too scared to take a call. Needless to say, they are flagged on my warranty calls to never return. The only reason I used them for my residence was that I did not realize they serviced my rental home until my husband told me and Air Squad already cashed my check. They are terrible at communication and seem to be clueless about parts and follow through. If you live in Vegas like I do, you would think they would a little more on it to fix my air. I highly suggest you avoid the headache and go with a different company. I am using a different company as of today and miracuously they can come the same day to look at my air! Avoid Air Squad. Just an update that Vegas Pro Air came during their window time today right at the start - 10 minutes early and fixed the AC. It's done today and no parts needed. A company that knows what they are doing!! Yay!!!