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  • Wow I hate giving poor reviews, but when you are greeted with poor customer service I have to let everyone know. I have to share my experience with you so you will not be surprised by the poor customer service at this location. I have used Enterprise in the past at the Sanderson Lincoln location several times when my Navigator was in for warranty repairs: excellent customer service there. OK, so I gave Enterprise in Surprise a call and was told reserve online, in person it is more cash. So I did just that, reserved the car got the confirmation etc. Once I get there this is when it all falls apart. Ok they look me up, no cars till 5pm. It is 2pm. Also Nicole noted that I wanted to use my ATM/visa card to pay. Ok she informs me that I need 2 utility bills if I want to use ATM/visa? Wow since I don't want to charge the rental I need utility bills and they don't even have a car that I can rent? Glad I drove 15 minutes to get the bad news. Nicole did not care, gladly cancelled my reservation and continued on answering the phone. Wow what poor customer service I really felt they did not want my business here. Been a long time since I felt that way about any business. I will gladly never use Enterprise in Surprise. I would of used Budget Rent a car down the street, but they were sold out.
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