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  • I do not recommend this place (Flagship store). Poor accountability and sense of ownership of their customer's bicycles. Brought in my vintage road bike to replace the rear brakes as they tend to not reset after braking. They told me that they will call my phone number after they are done repairing after an ETA of 1 day or two. 1. Didn't get a call for a week, had to call them to see if I got my bike fixed. They didn't bother to call my number. 2. When I came to pick up my bike, they just changed the brake lines and tightened the bolts with the same old callipers. The issue is now worse than before, as the brakes now contact the rims. Not in a rideable condition. 3. One of the guys working there throws an excuse that having new callipers will not 'solve' the issue as my bike is a vintage model. Are you guys serious? This is extremely unprofessional. 4. I ask what callipers they have in-house to get it resolved, and turns out they do not carry one and have to order one. These guys seem to not care when I ask what types are available and the price range, giving me a cold shoulder. Bottom-line, they should've made the bike in a rideable condition when I came to retrieve it. Went to a different nearby bike shop (Curbside Cycle) which solved the issue without changing the brakes with a complimentary wheel truing service at a lower price, in 2 hours!
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