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  • My friend and I went to Roxy's diner last night around 10:30pm. We were seated fairly quickly but it took a long time to even get a water. Eventually, the server took our order. From there, we sat and waited and sat and waited. It was frustrating to see that people who arrived after us had already eaten and left, while we hadn't even received our order yet. We had ordered two items: an appetizer platter and a sandwich. The server did not come by and apologize or even check to see how we were doing. Over 45 minutes later, a friend who just got off work sat with us and placed an order. Our order still wasn't there. Did she even put the order in? Our friend placed his order and finally our food came out. I believe at that point it had been an hour since we put our order in. The food wasn't bad, but the wait time was ridiculous. Once we were all done with our food, the server never came back to bring our bill. We waited. We waited. 30 minutes later we had not received our bill. We went to the area where there seemed to be a place to pay to explain our frustration in waiting this long to even pay. Eventually, a manager (if that's what you want to call him) said he would give us 10% off ($3). I couldn't believe it. The entire experience took over an hour and a half and he was not even apologetic or sympathetic. We could have easily left without paying since our server clearly didn't care to serve us. It had been so long since we ordered that I forgot who our server was. When a girl took our cards and we asked to split the bill, she kept saying down the middle? Down the middle? Well yes. I started complaining about our server not coming back and how awful it was. She said she didn't need to be treated like that and stomped off to the back. The manager cams back and didn't seem to believe we had even waited that long. I think he was going off the time our friend showed up and not when we placed our initial order, 45 minutes or more earlier. Our cards ended up being taken to the back which made me nervous. Why would you take someone's card for over ten minutes? Finally he came back and I was furious. I didn't want to even pay at that point because the entire situation was awful and customers should not be treated how we were treated. Not sure how the manager and server still have a job, but I will definitely not go back to this restaurant again. Disappointed.
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