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  • They charge a trip fee and won't offer any estimate on the phone. They work on a 'flat rate' and you won't know what that is until they get there. And now I know why. Their rates are extremely high. And, of course, you have to pay the trip charge if you don't let them do the work. I believe they refer to this as a 'bait and switch' scheme. Why not tell a client what hourly rate your 'flat fees' are based on? Had I known they charge $150-200/hr. I never would have authorized a trip to our house. It's a bit dodgy. I learned my lesson. Know the hourly rate before getting someone to come out. All of this work is based on the hourly rate and some companies like to pad their hourly rates in case their employee is not as fast as the market. I do not recommend this company. Call around and work with someone that won't hide behind a 'flat rate' billing system.
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