We bought tickets for the 7:20pm showing of Dr. Strange. We arrived at @ 7 pm, plenty of time to get tickets, snacks and get our seats. Not so at AMC Ridge Park Square in Parma,Oh. We printed tickets and entered to find a huge line at concessions and only 2 people working but we waited. While waiting we were told that we could pay $15 to cut in line. Some people did this, we considered it, but we waited, by the time we got to the counter they were out of hot dogs which husband wanted and it was after 7:20 but we figured we just missed a few previews. We proceeded to our seats to find that our recliners did not work. I considered alerting the staff, but the movie was starting. I understand the theory of make every $ you possibly can for a business, but considering the tickets and the snacks, I spent nearly $50 for 2 people to see a movie, I think it asinine to sell cut passes b/c you are too cheap to hire more staff. This is not the first bad experience at this location. Seats were broken before and during Deadpool the first 5 mintues the screen froze then had no sound. We wont return.