| rev:text
| - This place ALWAYS knocks it out of the park. I had been going to similar concepts nearby, and there is a ton of them in North Scottsdale, but one thing that stands out for me about this particular location is the genuine interest in customer satisfaction. There is a slightly older gentleman that is often here when I go, not sure if he is the owner, or manager...but he always tells me about new things. Asks if I have liked the things I ordered. Makes suggestions. Even comes over after ordering to make sure you enjoy what you got. The REALLY surprising thing for me though? When he is NOT there, and his staff does the same thing, even without the watchful eye of a manager. Maybe it's the years and years I spent in retail management, but when i see an off duty employee straighten chairs and take some stray napkins to a trash can on her way out of the store...off the clock, then thanks someone for coming in as she exits, those little details show pride in the store, and respect for their customers. I only wish the word could get out more about this place because it's never busy, and I don't want it to close. Thanks for doing an A+ job, everyone.
|