Not sure what is happening here. Like other recent reviewers, I have been coming here for years. My last experience was a terrible polish...looked clunky and chipped within one day. I chalked it up to a poor technician. I'm extremely disappointed in my experience again today. Poor customer service, poor response to a preset appointment, and hurried service. Jeniza needs to start spending time here again to ensure its run with the professional touch that seems to be amiss without her on site. Time to accept referrals to new places from friends.