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  • I have always been a fan of SAMS Club until I started going to the Gilbert one. We used to go to the Chandler one but it is a bit farther and they had top notch customer service. So today I called as I did grocery online order on 1/1/18 for 1/3/18 pickup. It is now 1/7 and it is still not appearing on my credit card. Not first time this has happened. So I called SAMS - Gilbert and was transferred 4 times. The 4th time I got to Bernie who supposedly is more management area. I explained my situation and she said hold on. I looked at my phone timer and I had been on this call 14 minutes with not one person helping me. I took a screen shot of my phone. So annoying. When I called back I was told that they were really busy and apologized and paged Bernie overhead. After 2 minutes of holding I hung up. So annoying and a complete waste of my time. Probably heading back to Chandler. Worth the extra drive for better service.
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