I usually don't like to leave one star reviews on here, but this place definitely warrants it. It is rather warm in the summer here in Vegas. I have had two separate occasions where I have been stuck at the drive thru window attempting to place an order. I am always told "hold on". Both times that this happened, only one vehicle was in front of me. I have my dog in the car with me and she was also starting to get hot. I finally placed my order. 10 minutes later I see a person getting 1 Smoothie. I would have understood if they had 10 smoothies or something crazy. I honestly feel bad for the franchise for being so poorly represented by this location. The blame goes to the owner and/or manager. Personally, this is one of the poorest ran businesses that I have ever seen. I do have to give a compliment that the girl that works overnight does a terrific job and will continue to go there at 4:00 am or 5:00 am. She actually does a good job. If you are not ordering at that time, I would recommend avoiding this business like the plague. Please also read other reviews on here. They seem to be consistent with my experiences.