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  • My husband and I made appointments for oil changes for both of our cars at Goodyear on Sunday. His appointment was at 1, and mine was at 2. I showed up with my car at 2PM and my husband was still waiting for them to finish up with his car. We sat together in the waiting area, and within 20 minutes my car was pulled around and my maintenance was done. We asked when my husband's car would be ready and were told "in just a few minutes". We waited, and waited, and waited some more. No one could tell us what the delay was. Finally, at 2:45, after waiting an hour and 45 minutes, I pointedly asked what was taking so long. They couldn't tell us. Several customers had come and gone in the time it took us to wait for my husband's car. At 2:55, after a nearly two hour wait, they FINALLY took my husband's car down and brought it around. When he inquired (again!) as to why it took so long they said they had issues with a latch on his battery (he'd asked them to check that, since there was a loose connector issue). They gave us $20 off his service for the extended wait, which we appreciated for the time we had to wait, but they should have communicated with us about what was taking so long. My husband had only asked them to check the battery latch because he thought it would be just a quick thing, had we known it would take so long, we would have told them not to bother with it.
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