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  • I have never had so many problems with an Ashley's Furniture order before. It's been 6 weeks and we still don't have our $2,500 order. I can't believe how awful this experience has been. RC Willeys has offered a same day delivery and for half the delivery fee that Ashley's gave us. Plus, if we order from RC Willeys we get free shipping after this order for one full year. I have been a loyal Ashley's Furniture customer. My first college bedroom set was ordered from Ashley's as well as my first active duty station bedroom set. My husband and I just purchased a new home here in Las Vegas. We explained to the sales rep on 15 Mar 2015 that we had some family coming to visit on the second week in April and really wanted to have somewhere for them to lounge they arrived. Unfortunately, that did not happen. They offered us a $150 in store credit for our inconvenience. We have been rescheduled twice, brought the wrong configuration for the sectional, and now I've just received a voicemail for a third reschedule. Who know how long we have to wait now. This is not only inconvenient, but also outrageously ridiculous. Especially since the sectional was so expensive to begin with. If Ashley's customer service phone line reports how great and wonderful they are then why have I experienced such a disreputable encounter???
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