After my original review, I did get a call from Melanie and she offered me a battery change for my motorized blinds, which is nice.
Except when I actually had my motorized blinds die from dead batteries, I decided to make use of the offer and it turns out to be the most minimal of efforts. =\
Turns out, all this goodwill gesture was, was for for someone to come and take out the battery holder that's at the top of the blinds and put batteries (that I would have to purchase myself) into the battery holder and slide it back in. And that's it.
I literally did it myself in 2 mins after I watched some youtube videos (before, when I called about this complimentary service call, I forgot that the battery holder could only be seen if I lifted the blinds all the way up so I thought it was more of an ordeal to change the batteries).
Anyhow, while I had thought it was a decent offer (like a battery change but includes batteries!), it ended up being a pretty useless makegood attempt. It's more effort to coordinate a service call than it is to youtube a how-to video and do it yourself.