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| - 3 year update: From 4 to 1 star. This place used to be the best, but now the owner is extremely tired & bitter & completely lost the entire customer service aspect of owning & operating a business.
My wife & I have been bringing them 2 vehicles every 2 weeks for 4 years (since they opened), but they have declined significantly in the past year - prices went up, vacuum turned down so low it barley sucks, trash bins always filled & stinking, litter, they're removing the punch card & the student ID discount, & now won't even let you use a towel to wipe down the interior or get the spots they'd missed afterwards.
It used to work great - for a decent price they'd get it ~85% clean & dry, I'd get any missed spots myself & finish it off with a loaned towel, give it back on they way out & everybody was happy. Not anymore!
I went there today for the last time. The owner was working the register & says they mandated another $3 for over-sized vehicles. I have a 6 inch lift & I'm fine paying if they actually did something different, but nothing at all is done differently & they rarely ever dry the roof. When I asked if they would today, I get a HUGE lecture that he quickly escalated into a VERBAL ASSAULT - swearing & raising his voice a LOT!
This went on for a while. I just watched as he spun out of control - yelling about how he's mad at all the customers & that he's "...fed up!" Carrying on about all his 'problems' with bad reviews & bad customers & that if somebody doesn't like then they can go somewhere else. The more he spoke, the angrier he got!!! I had to tell him to clam down several times, but didn't say another word to avoid risk of adding fuel to that fire. Then when he was done (I could see he was still stewing in anger) he taps on my window for round 2!!! It was crazy. It was sad. He's done & I'm done. I won't be going back!
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