First time ordering from this location...and most likely my last. This review is based on the delivery and customer service, not the food. I use to deliver pizza when I was younger (before everyone had GPS on there phone) and if I was lost, I either called my boss or the customer to get directions so I could get there on time...no excuses for a cold pizza nowadays in my opinion. Well, to start things out...the driver took an hour and 20 minutes to deliver, didn't have my credit card receipt, then wanted to copy down my whole credit card number! I wasn't ok with that...(I started calling the store to confirm that policy and then she changed her story and said she only needed the last 4 digits!) and to top it off...she didn't even have a pen for me to sign her delivery receipt! So I was left with a cold pizza, cold chicken poppers, no receipt for my transaction and a bad taste in my mouth about Papa John's. I use to love this pizza, but today made me reconsider that. There's way too many choices in pizza to have to put up with this kind of service. I called the store after the driver left and the manager was apologetic and offered a free pizza on my next order but it didn't make up for the fact that my dinner was ruined. I gave it two stars because I'm sure the food would have been fine had it been hot. Customer service can make or break a business. I hope they figure that out soon over there.