Unfortunately they own all the tour buses in town. The audio system is horrible. The buses are pieces of junk (very uncomfortable) and the tour guides are young college kids. The narration is hit or miss. It was raining and was very hard to see from the bottom of the bus. The buses were packed and didn't come as expected. Buy on-line to get a discount versus the $40 cash price. Tour is good for 3 days. They sell admissions to other attractions and push discounts. We saved 50 cents a ticket at Casa Loma - big deal! We have done this in other cities and enjoyed a lot more. Best way to see Toronto given all the construction and traffic.