So today ulta is doing 10$ facials and hair cuts for breast cancer , cool. Walk to the back ask about the facials to a rep in the store. She turns and asks one of the stylist in the salon. Replied it's a micro facial. . . Just looking at me (like waiting for more info) so I ask "ok what does that mean?" So they look at the brochure haha at the desk to tell me what it is. It's a 30min facial. But they cut it in half because of today. (Which means that the advertisement which they told me is incorrect ...)
So in I still wanted to sign up for a facial. I'm former employee at ulta {aesthetician} so I ask to make a appointment, which they replied they didn't do. I just wanted one for later in the day. But no. They didn't even offer me app for any other service with the skin part of the salon. Just said it was walk ins. For skin???
Now that's not fair for who ever is the aesthetician now. That her team has zero idea on what services offered or would at least offer a appointment. Or that sales associates have no idea what services are offered in that department as well. That sucks.
As I was in that same shoes and couldn't say anything. But it drew up the old feeling so I writing to ulta on northern and 101 that your team is unfair to a department. And your expectations for that position suck if a team like yours works as they do. I just wanted to help someone in my industry, instead have to turn away. Because I didn't have time with that hour to wait. But I did tonight. That's why I wanted to make a appointment. But your staff hasn't been educated on the service or I guess the know how on keeping clients in there books.