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  • I'll start by saying this is a nice place to lay your head at night. The building is huge and the rooms were very comfortable and very clean. I had no issue with the quality of the establishment. The STAFF on the other hand was AWFUL. We recently had our wedding in the area so we booked several rooms. The restaurant/bar was a great place to eat, great food and the servers in there were very nice & the bar was open late and a fun place to hang considering there isn't much nightlife in Chagrin/Aurora area. BACK TO THE STAFF! Several times leading up to our stay we needed to call the front desk to get information with them and make arrangements. These ladies were so FULL OF ATTITUDE I was literally taken back by them. I could not believe how rudely we were treated by the front desk staff. A girl named Alicia or Alycia (not sure on the exact spelling) was incredibly RUDE every time we called to check the status of our situation with them. So much to the point we refused to talk to her leading up to the event. There was another blonde women who was working the day shifts that was downright full of ATTITUDE & UNHELPFUL. Let me pose a question to management. Would management consider it there policy to completely ignore a customer for LITERALLY 5 minutes while she types away on her computer. Then, is it policy to greet the customer, who you again IGNORED for 5 minutes while he stood directly in front of you, by saying very annoyed "Are you checking in?" NOT "Hello how can I help you" NOT "Hi how are you." How about not even "HELLO." My biggest regret is not getting her name so I could report her to management in person. Although when a person is a day away from there wedding, who thinks to do these things in such a stressful situation. I don't have time to type out every instance we were treated poorly. I will say very confidently that I DO NOT RECOMMEND THIS HOTEL! IF I COULD DO IT ALL OVER AGAIN I WOULD HAVE STAYED ELSEWHERE I WAS THAT OFFENDED BY THE STAFF. The only members of the staff to treat us with respect were the ladies cleaning the rooms. They were nice, always acknowledged us in the hall ways and were very hospitable. In my opinion they need to take the INCREDIBLY RUDE and ATTITUDE RIDDEN LADIES that work the front desk & switch them with the very HOSPITABLE and PROFESSIONAL ladies that were cleaning the rooms. My wedding party had more than 20 rooms booked and spent A LOT of MONEY. This means nothing to the staff of this establishment. REVAMP the staff with PROFESSIONAL employees and this place is great, otherwise STAY AWAY!!!!!!!!!!!!!!
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