When I walked in to Einstein's today there were quite a few unhappy people gathered around the check out counter speaking in sign language. I placed my order and sat down and waited and watched and observed two very unhappy couples seated and looking at their watches. I looked out the window and saw the drive through cars buzzing by with their orders and then observed that in restaurant customers were still waiting and waiting for their food. I spent 20 minutes waiting for my bagels that never came. Why? Because the Einstein's employees were catering to the drive through customers and not to the ones that had parked their cars, walked in, picked out their bagel and paid. They actually sold my bagels twice, once to me and then to a drive through customer. The other two couples that were seated also had their bagels sold out from under them (I talked with them and compared notes!). The hearing impaired people left after their order for a single bagel finally arrived, it was clear they were unhappy. I pointed out that this was the second time that my bagel had been oversold by an employee at the store, and all I heard was a "sorry". Seriously, have a system where this can't happen. In this case, Einstein is a misnomer--there are no geniuses here.