| rev:text
| - Sharon (mammogram) and Kristy (ultrasound) were both extremely friendly, warm and comforting during my tests. They both explained the process well, made sure I was as comfortable as possible and kept me updated. It's nice to have patient and kind people around when you're going through procedures like this.
Based on the service I received, I would have rated SMI 5 starts without a doubt. However, I'm having billling issues and am extremely frustrated. Upon check-in, I was told I owed $180 for services. When I explained I should only owe my $60 co-pay, the lady at the front desk told me she would call my insurance company to confirm. When I checked out, she said she confirmed I owed the full $180. However, when I checked my insurance company portal at later date, I saw that I should have only paid $60 as I thought. My insurance company contacted SMI and confirmed that a refund would be processed. I called SMI 10 days later and was told they did not have record of the "investigation" being started and it would take 4-6 weeks. Even after requesting a supervisor twice, the best they would do is tell me they would process my refund within 4 weeks because a lot of customers needed refunds and the investigation process takes time. So, they made an error and overcharged me 26 days ago, then they forgot to start a dispute, but they still don't care enough about customer service to issue my refund in less than 4 weeks. Unreal!
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