I've been here a few times, always for Togo orders, and things are usually fine.
This most recent visit, it took more then 90 minutes, for one sandwich.
I asked one of the bartenders a few times to check on it, but she said they were really busy and that is was to be awhile.
I'm a very calm and patient person, but 90 minutes for a sandwich?!
When a different employee checked on me she was seemed horrified that I had been waiting for as long as I did. My food was actually done a when ago and had to be remade.
No one asked if I wanted a drink or even water while I waited.
I doubt I'll return.