Well I didn't have a bad experience but it wasn't anything to rant and rave over. When I pulled up it I wasn't really greeted just asked if I wanted a detail and I said no my car is brand new why would I get a detail? He handed me a slip and walked away, I made my way to the entrance and through the doors where they sell flowers, doormats, greeting cards, over priced candy and drinks. My car was cleaned but still had water in the side mirrors so when I drove away I have a long streak of water on both sides of my car. I don't think I would go back, it lacks serious customer service